If you have a question that is not listed below, please don't hesitate to contact us and we will reply with an answer within 24 hours.

How are my photos secured in the miniature frame? How do I remove my photos from the frame? Can I use digital photos from my camera or scanner? What is the best way to crop my photos? What is the difference between scale and reduce? What happens if my bracelets comes into contact with water? Can I laminate my photos? Will my photos fade? Can I use my original photo prints instead of making copies? Can I use a photo from a professional photographer? What if my original photo is too large for the template? How do I know what size bracelet I wear? Do the bracelets come in larger sizes? Can I enlarge my bracelet? What is the jewellery made of? Will the silver plating turn? Can I purchase individual bracelet frames?

How are my photos secured in the miniature frame? Each frame has recessed corners that hold pictures. Additionally, each frame comes with a protective acetate cover that is placed over the picture. Back to Top

How do I remove my photos from the frame? Photos and acetate cover can be easily removed using a straightened paper clip either through a small hole in the back or on the side of the frame. Back to Top

Can I use digital photos from my camera or scanner? Yes, digital images can be printed out on your home printer instead of using a colour copier. However, digital images can vary in size and resolution. Your home computer must be equipped with a software package that can reduce and crop the image. Please refer to the software manual for additional guidance. The image must be reduced to a specific size to fit perfectly in the miniature frame. This measurement can also be found on the EZ Fit photo reduction template that is included with your Memory Maker product. Back to Top

What is the best way to crop my photos? Cropping simply means to trim. Perhaps you have a group shot and you only want one face or your picture has too much background. The EZ Fit photo reduction system will allow you to easily isolate the area of the picture to be cropped. Click on the "How It Works" tab for further details. Back to Top

What is the difference between scale and reduce? The terms are synonymous. Colour copiers usually use the term “reduce” and digital imaging software usually use the term “scale”. Back to Top

What happens if my bracelets comes into contact with water? Whether you use original photo prints or colour copies, water will damage any picture. Although the pictures are protected somewhat by an acetate cover it is recommended that bracelet not be worn in situations where water can contact the bracelet. Photos can be protected by lamination. Back to Top

Can I laminate my photos? Yes, you can laminate the photos. Laminating will protect photos from damage caused by moderate moisture, humidity and fading due to prolonged exposure to sunlight. However, we recommend that your photo reduction be altered slightly to accommodate for the laminate material. When laminating, it is required that a seal be formed around the edge of the picture. To allow for this seal, it is recommended that your picture be reduced by an additional 4%. For example, if the photo reduction template calls for a 40% reduction, you would reduce to 36%, making the copy slightly smaller. The thickness of the laminated photo will not prevent you from placing the photo in the frame. Back to Top

Will my photos fade? Photos printed from home ink jet printers on glossy photo quality paper can fade if exposed to direct sunlight over a prolonged period of time. Laminating the photo copies can prevent this. Back to Top

Can I use my original photo prints instead of making copies? If you would like to use your original prints you will have to trim them to fit correctly in the frame. The EZ Fit photo reduction template has one window marked “Actual Size”. You can use this window as a guide. Place template over your photograph, trace a border and then trim. Back to Top

Can I use a photo from a professional photographer? Pictures taken by a professional photographer are copyrighted and can only be reproduced with permission. Back to Top

What if my original photo is too large for the template? This can be solved by using a two-step reduction process. First, reduce the original photo by 50% without the use of template. Then use the template as normal. Back to Top

How do I know what size bracelet I wear? Take a piece of string and wrap around your wrist. Tighten or loosen the string depending on how you like to comfortably wear a bracelet. Cut the string and measure to determine your wrist size. Remember that the bracelets are constructed using a high quality elastic and do stretch. Back to Top

Do the bracelets come in larger sizes? Currently the stretch bracelets come in three sizes: 6.5” small, 7” Medium/Large, 7.75” Extra Large. Refer to each product description for sizes available. The bracelets are constructed with a high quality stretch elastic material which allows for a comfortable fit on varying size wrists. Larger sizes are not available at this time. Back to Top

Can I enlarge my bracelet? Your local bead shop can help. Bead shops can add beads between the frames and restring with new stretch elastic material. Be sure to request high quality elastic. Back to Top

What is the jewellery made of? The products we sell are made of a mixture of metals which contain some nickel. Back to Top

Will the silver plating turn? No, the plating used is called Rhodium which contains no real silver, therefore it will not turn. Back to Top

Can I purchase individual bracelet frames? At this time individual frames cannot be purchased separately. Back to Top